Roland DGA - Troubleshooting Guide: Error Connecting When Sending Job to Cutter

Roland DGA - Troubleshooting Guide: Error Connecting When Sending Job to Cutter

Introduction:

Encountering errors when sending a job to your cutter can be frustrating, but fear not—we've compiled a comprehensive troubleshooting guide to help you resolve the issue efficiently. One common error message you may encounter is "unable to connect to machine." This error typically indicates that the software cannot connect with the cutter. Below, we'll walk you through the steps to diagnose and resolve this issue.

Troubleshooting Steps:

  1. Check Physical Connections: The first step is to ensure that all physical connections are secure and properly established. Verify that the cutter is connected to your computer via USB and that it is powered on.

  2. Verify Driver Installation: Open the Control Panel on your computer and navigate to "Devices and Printers." Check whether the cutter is listed under "Printers" or "Unspecified." If it appears under "Unspecified," it indicates that the driver needs to be installed.

  3. Install or Reinstall Driver: If the cutter appears under "Unspecified" or if you suspect a driver issue, proceed to uninstall and reinstall the driver. You can download the appropriate driver from Roland's website's support page.

  4. Uninstall Driver: To uninstall the driver, run the driver setup file and select the option to uninstall. Follow the on-screen instructions to complete the uninstallation process. Note that your computer will need to be restarted after uninstalling the driver.

  5. Reinstall Driver: After restarting your computer, open the driver file again and proceed with the installation process. Select your model cutter and follow the prompts to install the driver. Once the installation is complete, restart your computer again for the changes to take effect.

  6. Verify Cutter Status: After reinstalling the driver, return to the Control Panel and navigate to "Devices and Printers." Ensure that the cutter is now listed under "Printers" while it is connected and turned on. This indicates that the driver installation was successful.


Conclusion:

By following these troubleshooting steps, you should be able to resolve the "unable to connect to machine" error when sending a job to your cutter. Remember to check physical connections, verify driver installation, and reinstall the driver if necessary. If you continue to experience issues, don't hesitate to contact technical support for further assistance. We're here to help ensure your cutting experience is smooth and hassle-free.

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